When will my order arrive?
As soon as we receive your payment, we will forward your order to our production. Once completed, we will hand over your package to DHL or UPS. Then, you will receive a shipping confirmation by e-mail. It will contain the information you need to track the progress of your shipment.
Standard shipping time: 2-5 working days (Mondays to Saturdays)
How much does the shipping cost?
The shipping cost within Germany is €4.41. Shipping is free if the order value is above €90, provided that a goods value of at least €90 is ordered and kept.
The shipping cost to other countries is shown during the ordering process.
Can I change the time and place for my delivery?
Of course! Our shipping partner DHL will always send you an e-mail to announce the shipment. You can select a desired delivery location such as a parcel shop or a deposit location. You can also change the day of delivery if you are not home on the expected day of delivery. (data subject to change)
How do I exchange my order?
If your ordered product is not the right size, colour etc., you can send it back to us with the order form and submit a new order in the online shop with the right size, colour etc. We will, of course, refund the amount you paid for the previous order as soon as possible after receipt of the goods.
Club and customise products cannot be exchanged!
How do I return my order?
Please send the goods back to us post-paid to:
New Wave Sportswear GmbH
Am Zeppelinpark 51
13591 Berlin
Freight collect shipments cannot be accepted. If a return is necessary due to an error on our part, we will reimburse you for the costs incurred.
Please enclose the completed return form (click here
) so we can match the return correctly.
When will my purchase amount be refunded?
We will refund the purchase amount within 14 days. If you have ordered by advance payment, please let us know your bank details.